440 Controlling Costs of Quality

Quality isn't free, but lack of it is so expensive that improving Quality is one of today's most effective means for increasing productivity and profitability. Yet management often overlooks this, because few organizations recognize the costs of poor Quality, let alone measure and manage them. Participants will learn how Quality affects the bottom line and how to identify the costs of poor Quality in their organizations.

8 classes, 2 hr/class, evenings

Instructors: G. Andrade

Cost: $450 members / $495 non members