411 ISO 9000:2000 - A New Approach

The proposed revisions to ISO 9000 will replace the current approach to quality standards compliance with a process management model that encompasses all industries. The structure of the standard takes on a new look, with the focus on

• Management Responsibility;
• Resource Management;
• Product Realization; and
• Measurement, Analysis, & Improvement.

Existing requirements are incorporated in the new profile, with the following management principles being the driving force behind ISO 9001 and ISO 9004:

• Customer Focused Organizations;
• Leadership;
• Employee Involvement;
• Process Approach;
• Management System Effectiveness;
• Continuous Improvement;
• Fact Based Decision Making; and
• Supplier Relationships.

1 full day class

Instructors: G. Andrade & D. Whelan

Cost: $350.00 members/ $425 nonmembers.