Defining Quality Metrics & KPI’s That Don’t Harm a Company, but Improve it
Many forms of measurements exist…on Quality, Time and Cost…metrics are all around us at work and outside of work; mostly with the purpose of providing decision support information. In the workplace, we are looking to transition data into meaningful information to do our jobs well and have our organizations do well.
While this sounds fairly simple to do, the reality is that there are significant obstacles to achieving this related to data integrity, calculation methods and proper selection of metrics and trending analysis. Too often wrong conclusions are made, based on inaccurate information or looking at the wrong information. Worse, poor selection of metrics to track and review, likely will drive unintended negative consequences within a company, such as focusing on improving a particular metric at the expense of the overall company health, success and achieving its strategic goals.
This presentation covers the difference between metrics and KPIs (Key Performance Indicators); who reports a metric vs. who can influence it; and provides practical, straightforward, keys to success in defining and making use of metrics and KPIs. There is sure to be some lively discussion on this topic! Please join us for an interactive discussion.
Angelo Scangas BIO: Angelo has more than 30 years experience in the Medical Device, Automotive, Consumer, Electronic, Healthcare and Chemical Industries working in development/manufacturing engineering, quality engineering, quality assurance and process improvement (Lean and Six Sigma) His background includes product development, supplier quality, (ISO 9001, ISO 14001, ISO 13485, TS 16949) quality system design and implementation, regulatory compliance and negotiations, internal and external audits and FDA submittals. His specialty areas include strategic quality planning, risk management, supply chain management, corrective and preventive action (CAPA) programs, FDA QSIT regulatory conformance for devices, validation programs, third-party assessments and HACCP analysis. Angelo is an active ASQ Member, Certified Lead Auditor for ISO 9001, SQF (Safe, Quality, Food) Experience, HACCP Auditor, ISO 13485 Consulting and Training experience, 21 CFR 820 experience.